Scammers & worst customer service ever. Only take one phone call to any other ford dealerships to realize their scam. No wonder why all other ford dealerships in San Diego county run out of inventory but this dealers lot full of different types and all colors. Their prices are scam especially online ones, they tell you something when you show up in person to buy you will realize it’s significantly higher they trying to straight up rob innocents. When you question the numbers they get very rude and mad. Brianna told me “why are you here? Why did you come back” disrespectful! I only asked her about total price was at least $8k higher than any other dealership. The managers are worst probably the reason those salesmen look evil. AVOID AT ALL COSTS

BEST CUSTOMER SERVICE!! I f you are going to this dealership to buy a vehicle- You HAVE to ask for Andrew Koesel, he is a true professional, it’s about customer service and he is THE BEST! Traveled all the way from Las Vegas to get this beautiful truck from ANDREW!🛻

I wrote a 1-star review after a bought my Bronco in December. Then the manager called me and bribed me with services to delete it. I did. But ai am reposting because I never collected on my bribe. One of my main complaints was that they got a Toll road ticket on my trade in vehicle. I asked them to pay it and the manager said it was no big deal.. Then this morning, 2 months later, I get a text from Toll roads saying they have reported this ticket to the DMV. Great. Thanks Mossy. The other reasons for my review: When I drove off the lot, I knew nothing about my car. Then a week later I went to Carlsbad Ken Grody Ford to buy floor matts. I asked a simple question about the car, and they were shocked I didn't know. They came to my car and spent an hour or more showing me all kinds of cool stuff. They had me download the app, etc. So it is seriously a 1-star for Mossy Ford. I can't even remember the name of the rep I worked with because he left me sitting in a chair by myself while waiting. He could have used that time to show me the app, etc.

All the people I met I Mossy Ford were fantastically professional and friendly. Tony in sales, Eric in parts, and Miguel were really easy to work with, friendly, competent. And the service department is Yuge! Some people may wince at going to a dealer, but Mossy Ford is a nice play to go. Thanks! Dave Raffo

I have bought 3 vehicles from Mossy and the sales people were always helpful, especially Caleb. But the person who appraises your used vehicle was bad. He said my truck (2005) was only worth $1,000.00 and He told me that is all He would pay me period. So I put a For Sale sign on my used truck and got $3,300.00 from a neighbor. So be careful you get a good far appraisal on your car.

I really like this Dealer!! Very good customer service!! Our sales person was excellent his name is Conner Mcclellan and this is our 2nd purchased from him and just to say we live in Escondido but we like Conner for his great service. Mauricio & Tammy

I have leased or purchased 4 of our vehicles from Mossy. Always get them serviced from there. Top notch!

I have received Five Star Service from Mossy Ford since the day I bought my 2023 Ford Escape Hybrid, I highly recommend this dealership. Nice People.

Even though we had to wait 19 months for our Maverick Lariat, we have no complaints about the dealership. We worked closely with Caleb Knaggs and Brent Roehm. They were very professional, patient and courteous while under the stress of the production delays. They explained as best they could why it was taking so long. Caleb was great at making the purchase paperwork as simple as possible. Noriko was also very competent. We would highly recommend them and Mossy Ford.

Johnathan our representative was so knowledgeable and helpful and friendly, he gave us many great options and great deal , please thank him for us , your accountant Noriko was funny and knowledgeable too , because of her we got few more service options on the car too

We had a great experience @ Mossy our Sales Rep Kyle Pack was very helpful and knowledgeable about the car we purchased, the rest of the staff was also supportive in completing our purchase of our new vehicle

Excellent personable service. The work was done quickly and they offered to bring my vehicle back to my house with no charge.

Really a very pleasant experience. From our salesperson Conner to the sales manager Colin the initial sale was very smooth and much easier than what I normally experience when purchasing a vehicle. Colin reminded me of the sales manager at Lexus that we used to deal with, not your normal experience. Anita in finance was very pleasant, and even though she kept trying to sell me lots of warranties(that would have put us in the poor house) she was helpful too.Even our dealings with Natasha the general sales manager was very nice. All of the staff made us feel welcome, and after visiting 4 other Ford dealerships and walking out with a bad taste in my mouth, I know this is the dealership we will go to from now on and refer our friends and family too

Anita, Ismael and Kahlil were all very proactive and contributed to a very pleasurable buying experience PMG

Had a great experience at Mossy Ford. Our salesman, Caleb, was excellent, helping through the sale and all the way to the end with the intro to all the features of the truck. He cares about the customer!!