Customer Testimonials
Scammers & worst customer service ever. Only take one phone call to any other ford dealerships to realize their scam. No wonder why all other ford dealerships in San Diego county run out of inventory but this dealers lot full of different types and all colors. Their prices are scam especially online ones, they tell you something when you show up in person to buy you will realize it’s significantly higher they trying to straight up rob innocents. When you question the numbers they get very rude and mad. Brianna told me “why are you here? Why did you ... Read More DealerRater - Jan 25, 2026
BEST CUSTOMER SERVICE!! I f you are going to this dealership to buy a vehicle- You HAVE to ask for Andrew Koesel, he is a true professional, it’s about customer service and he is THE BEST! Traveled all the way from Las Vegas to get this beautiful truck from ANDREW!🛻
I wrote a 1-star review after a bought my Bronco in December. Then the manager called me and bribed me with services to delete it. I did. But ai am reposting because I never collected on my bribe. One of my main complaints was that they got a Toll road ticket on my trade in vehicle. I asked them to pay it and the manager said it was no big deal.. Then this morning, 2 months later, I get a text from Toll roads saying they have reported this ticket to the DMV. Great. Thanks Mossy.
The other reasons for my ... Read More DealerRater - Feb 26, 2025
All the people I met I Mossy Ford were fantastically professional and friendly. Tony in sales, Eric in parts, and Miguel were really easy to work with, friendly, competent. And the service department is Yuge! Some people may wince at going to a dealer, but Mossy Ford is a nice play to go. Thanks! Dave Raffo
I have bought 3 vehicles from Mossy and the sales people were always helpful, especially Caleb. But the person who appraises your used vehicle was bad. He said my truck (2005) was only worth $1,000.00 and He told me that is all He would pay me period. So I put a For Sale sign on my used truck and got $3,300.00 from a neighbor. So be careful you get a good far appraisal on your car.
I really like this Dealer!! Very good customer service!! Our sales person was excellent his name is Conner Mcclellan and this is our 2nd purchased from him and just to say we live in Escondido but we like Conner for his great service. Mauricio & Tammy
I have leased or purchased 4 of our vehicles from Mossy. Always get them serviced from there. Top notch!
I have received Five Star Service from Mossy Ford since the day I bought my 2023 Ford Escape Hybrid, I highly recommend this dealership. Nice People.
Even though we had to wait 19 months for our Maverick Lariat, we have no complaints about the dealership. We worked closely with Caleb Knaggs and Brent Roehm. They were very professional, patient and courteous while under the stress of the production delays. They explained as best they could why it was taking so long. Caleb was great at making the purchase paperwork as simple as possible. Noriko was also very competent. We would highly recommend them and Mossy Ford.
Johnathan our representative was so knowledgeable and helpful and friendly, he gave us many great options and great deal , please thank him for us , your accountant Noriko was funny and knowledgeable too , because of her we got few more service options on the car too
We had a great experience @ Mossy our Sales Rep Kyle Pack was very helpful and knowledgeable about the car we purchased, the rest of the staff was also supportive in completing our purchase of our new vehicle
Excellent personable service. The work was done quickly and they offered to bring my vehicle back to my house with no charge.
Really a very pleasant experience. From our salesperson Conner to the sales manager Colin the initial sale was very smooth and much easier than what I normally experience when purchasing a vehicle. Colin reminded me of the sales manager at Lexus that we used to deal with, not your normal experience. Anita in finance was very pleasant, and even though she kept trying to sell me lots of warranties(that would have put us in the poor house) she was helpful too.Even our dealings with Natasha the general sales manager was very nice. All of the staff made us ... Read More DealerRater - Dec 24, 2023
Anita, Ismael and Kahlil were all very proactive and contributed to a very pleasurable buying experience PMG
Had a great experience at Mossy Ford. Our salesman, Caleb, was excellent, helping through the sale and all the way to the end with the intro to all the features of the truck. He cares about the customer!!
My husband and I went in to look at a used truck and they ended up getting us a great deal on a brand new lease. Our salesman Connor was excellent and explained every step to us.
3rd time financing a car with Mossy ended up being a great experience just like the others. Brenton was a great and personable salesperson and I truly felt like he had my best interests in mind
Everything went smooth. They took in my trade-in paid it off, and I drove off of the 2023 Ford edge ST.
Very nice service from the manager cole tanks so much see you next time tnaks
Ford sent us a letter for recall, it was easy to make an appointment in the morning and the service was done early afternoon. I am happy with this appointment.
Our sales person kept in touch with me and let me know when the vehicle I wanted came in. We were able to negotiate via emails/texts, and there were no surprises when we went to test drive and purchase.
The overall process was the easiest I’ve experienced buying a vehicle. Devin, was extremely helpful in getting the truck I was wanting and ensuring it was ready to go for the appointed time we had set aside to get the deal done! Entire team was friendly and helpful.
It was a pleasure doing business with the great team at Mossy Ford. They were helpful, reasonable and respectful. Would highly recommend.
This dealership has always been fair with me. The sales team was honest and worked with me to buy 2 cars in the last year and did not high pressure me for junk add-ons that I do not need. Service is also very thorough and timely as it relates to my vehicles.
Excellent quick service closed sale almost entirely online and over phone. A great review of the car’s features and functions
I’d like to share that my experience was not good! I bought a 2023 F150 Raptor. Truck was delivered with scratches on the glass and paint. The truck was driven to me to Palm Springs from San Diego, so it had just over 100 miles on it the day I took delivery of it. Two days later the truck started to have issues, it started shaking and the check engine light came with several messages on the information screen. It also had a very loud rattle coming from the bed. I contacted the dealership “Mossy Ford” to address the issue and ... Read More DealerRater - Sep 6, 2023
This was an excellent experience in dealing with a dealership. Upfront cost and trade in information.
Made purchase 100% remote and mostly via text. Financed with online paperwork. Flew in and picked up vehicle. Shout out to Brenton and Anita for a wonderful experience. Looking at another vehicle and would consider doing biz with them before dealing locally.
Mossy Ford was awesome! I didn’t have any problems arranging financing and driving my Maverick off the lot. Adam and Khalil were great. No complaints from me. I’ve been with them since 2013.
The staff is courteous, and take the time needed to answer any questions I have.
Largest selection of Mach-E with friendly, helpful and caring customer experience! Great experience! Especially with my technology instruction.
Service team was very upfront on waiting time for car to be serviced, and saved me two weeks of rental fees from my original appt. Contacted me when they were ready to look at it, and held my spot until I could get there the next day. Stood by their word and covered last 3 days of rental because service took longer then they originally said. Great department.
Had one of the best buying experiences at a car dealership that I have ever had. Great staff - sales, finance and more. Listened to all of our needs and we drove away with the car we wanted.
Everyone is so professional, polite and friendly. I just got my second car with Mossy and highly recommend Them .
Called ahead to see if the part for my 2015 F150 was available. It was and Mossy Ford provided the new key FOB and programmed it in less than an hour.
Dealer made a deal they could not support and then tried to raise the price . sales mangers as well as salesman do not know about customer service. Kind of sad that I was treated the way I was after reading the reviews here and else where I had always heard good things them and was the reason why I was willing to give them my business. But the reviews were wrong . Worse experience ever!
I was very satisfied with my service from Mossy Ford. The staff was very knowledgeable and nice.
Everyone was very friendly and helpful. The work was done in a timely manner. When I picked my Edge up they explained everything to me and then asked if I had any questions. They kept my car very clean.
Great customer service. Good experience for my truck service. Did not get rushed and explained service in detail.
Very attentive staff that thoroughly explains what you need to get your vehicle in tip top shape.
I had a flat tire on my new Explorer ST , I called and they arranged for me to bring the tire it in the next day to check if it could be fixed. Robbie was very helpful and was apleasure to deal with. The tire was quickly fixed and I was on my way. This was much appreciated because I am taking a trip to the Grand Canyon this week.
Excellent service on Ford Escape recall. On addition, after I told Tiffany that I was going on a long road trip, she went entire vehicle to mske sure that I'm road safe. Thank you
Connor Mcclellan is the BEST car dealer! This car purchase was my first car purchase and I am so thankful that Connor became my car dealer. He is professional, courteous, friendly and absolutely caring for customers. Connor definitely gave me the comfortable space to consider car options at my own pace.
Also, a thank you note to Caleb Knaggs. He came in mid way through my car purchase journey. When I submitted an order for MachE, there were 3 separate incidents in trying to get the right color of the car. Caleb was able to handle the issues professionally and appropriately.
... Read More DealerRater - Jun 1, 2023
They were super friendly, quick, efficient and informative. Ryan P was a pleasure to work with. Got me in and out quickly on a day of appt.
Service was timely, staff was courteous, and I loved the updates by text. Great service!
Sean C. is a responsible, respectful, and knowledgeable service representative. I never feel like I being upcharged on service.
Great service for my 2020 Ranger. Fast and reliable and the service was excellent. The free coffee was also nice.
Good Communication skills and nice staff who can help to make it deal and great customer service experience
I was skeptical at first, I don’t like to schedule with call centers. I was traveling and made an appointment, arrived 30 minutes early and they got me right in. Shot for a time and finished early. Beyond friendly and helpful. Service writer even got me a ride so I could visit with my son who’s stationed locally. Awesome experience!
I really enjoyed the experience at Mossy Ford. They are very professional and there is no high pressure sales to get you to do unnecessary services. Communication was key and they got me in and out with my car serviced to satisfaction.
The entire sales experience working with Mossy Ford was fantastic. From the ordering of the vehicle to delivery, each individual did and excellent job in keeping me informed as well as providing me with accurate information. I will definitely do business with them again.
Customer service and appointment scheduling was simple and great! Truck was serviced within the hour of making an appointment with no issues.
Easy to schedule a service appointment…very fast check-in process…repair of a recall item was completed faster than predicted…clean and organized service entry and department…Sean took care of my car and appointment…Good job!
Very helpful, quick service , the advisor made sure that I was taken care of. Thank you
Always courteous, honest, and reliable. We have been customers since 1996. The service staff are excellent.
Great, fast service! Tiffany was extremely helpful. Gave me a quick check-in, cost estimate, and my car was up on the rack well within 30 minutes.
Personable and helpful staff that were communicative about my order and made my buying experience as easy as can be expected!
Excellent quality of service. I have nothing but good to say. I am very satisfied and grateful!!!
Despite the long wait, my experience picking up my new Maverick was fabulous. Everyone at Mossy Ford was really friendly and helpful. Caleb went above and beyond to communicate with me and help me learn about the new truck. Chris in finance made me feel like family and I really trusted him to guide me through the process. I'd definitely buy a car from Mossy Ford again and look forward to going back for service just to say hi to everyone : )
Tiffany was excellent and extremely helpful in service! Plus Mike T! Mike E. in sales is a pro!
The employee who helped us showed excellent costumer service, professionalism and knowledge of the matter. Thank you very much for the great service Sean!
During my search for a new vehicle I visited all of the Ford dealerships in San Diego, and Mossy was the best. The people there were friendly and knowledgeable, and they did not pressure me into buying a vehicle right there and then. When I did decide to purchase they helped me get exactly what I wanted. This was my best experience with a dealership.
I had my doubts as I’ve had a very poor experience with a different dealership in the local area. Was met with a very enthusiastic service advisor that gave me a very cut and dry answer to my specific needs. Will definitely come back if I have any other problems.
I have had a great experience with Mossy Ford--from the initial lease of my vehicle, regular service appointments and then the vehicle purchase. They were proactive, straightforward and I felt they put me, the customer first. Very professional and provided me with multiple options, which I independently evaluated. Manny H. was extremely professional and helpful. I really appreciated the treatment I received.
Great Experience. Very friendly atmosphere, no pushing to close the deal, Chris was working with us to meet our expectations.
I am very disappointed in this dealership I have like many trucks and cars since 1989 today I took my 2010 grand Marquis for a check up. They charge $500 for a diagnostic of two things. They checked my check engine light they found a few things that needed to be done which I expected they try to charge me $6500 for parts and labor. I ended up taking my car immediately for a second check at a different place, they charged me a quarter of that $1400 for all the they wanted to do plus the company called the Ford company for a part ... Read More DealerRater - Dec 27, 2022
I have a Ford Fusion Hybrid and the AC was showing a problem with the fan like it was losing power with the level of speed 1 until 4. I dropped off my car with them on Monday morning at the first time. On Thursday they called me and said my car was ready to pickup. They said the modem of the AC required an update what I had approved. I picked up the car and after two hours driving the same problem showed up. I contacted them again we settled up the day and time to check what is going on. ... Read More DealerRater - Dec 25, 2022
Chris my sales professional at Mossy placed my order for my Bronco Wildtrak June of 2020. He communicated every month for two plus years. Best car buying experience ever. Love the Bronco
Manny was excellent! He guided my purchase expertly. Anita was great in finance. Great experience overall.
friendly greeting with assurance i would be taken care of and then notified of amendments and finished it a timely fashion == well satisfied
Excellent service and welcoming staff. Despite it taking more than nine months for the Mach-E to arrive, my experience with Mossy Ford was very nice.
I went in to install parts that came with my car and had a professional team lead by Andrew take care of everything in a timely and competent manner. Thank you Mossy ford. Your people are gemstones.
Manny Rodriguez was great. He was very personable and professional. I asked for COVID precautions and he was very accommodating, even my friend a mask. Thanks for staying late, Manny!
I have been using Mossy Ford for service for my Ford Escape SUV since I bought it there in 2009 and they always do a great job. Ryan the service rep was thorough, fast and kept me informed.
The service I got from Lucas was amazing. He helped me in every single step.
Exceptional experience buying a new car. Tony, Jimmy and Cole were so attentive and made the process easy. They were like a family there and all worked together. Beautiful relaxing showroom and everyone. Extremely friendly and knowledgeable. My salesperson Tony was amazing!!highly recommend Mossy!!!
Great customer relationship and service. Taking care my Ford Focus. Thank you so much Trish
Got an appointment fast, Sean was our point of contact. He was very personable as was all the other guys in the services dept!! We’ll done Mossy Ford!
Good service center. In and out. Kameron is an excellent service person, will be back.
This was my first experience with Mossy Ford. They had the used car I was looking for. Salesperson Rachel was exceptional. I feel they negotiated a good deal for both parties. I am extremely happy with my car.
My first experience with Mossy Ford was the best! I've been trying to buy my car out of my lease for 6 months and the other agencies didn't do right by me...after leasing 6 0r 7 cars in a row from Ford. Rachel and Mike in Finance were terrific. Thank god for Mossy!
I have been purchasing and getting my cars serviced by this dealership for years. The customer service and respect for my time is appreciated and valued. I have recommended service and sales to friends and family.
Tiffany, our Service Advisor, was the best! Very attentive to my every need. She explained everything to me and answered any questions I had. Very professional service. Also appreciate the Lift service for my mother and I. Will be back for additional services when that time comes. Thanks again for excellent customer service.
I’ve been going to Mossy Ford, Mission Bay for 11 years. I’m always very pleased with the service !
We had an engine light come on while on a road trip from San Francisco to San Diego. We were able to get the car checked out and back on the road thanks to the quick and excellent service we received at Mossy Ford. Special mention to Kameron Cox who could not have been more helpful.
Service Advisor, Tiffany, was great. Efficient and good communication. Was in for an oil change while I waited.
Excellent and exceptional employees and customer service. Provide quality and top notch experience for both the Service and Parts department. Couldn’t be more pleased with how I was treated, as well as seeing how they were treating any other customer off the streets or with an appointment. Fair prices for a dealership and only tells what you only need done with your car and not come out with a million things that need to be upgraded like other dealerships I’ve been to. Highly recommend if you want to take your car to get fixed on by a dealership.
Tyler made process easy, pressure free, friendly and helpful. Definitely earned our business because of customer service.
Traded in my Model 3 for a Lightning. I was dreading working with a dealer again due to previous experiences and the simplified approach offered by Tesla. Mossy Ford was hands down a 5-star experience. From dealing with Lucas, my sales rep, to the rest of the team, I was given a very fair deal, the process was quick and painless. Highly recommend Mossy Ford.
It’s not often you buy a vehicle and don’t feel like you got swindled out of money but Mossy Ford 100% succeeded. Easy process from beginning to end with no shady tactics or hassling. 100% would recommend!
Tiffany my service advisor was awesome! Very helpful and quick to respond to my questions
Not impressed with the lack of transparency and follow thru. Your website leads customers to believe you will give more for the trade and in fact you give way less than kbb. Also your business office needs help. Didn’t feel appreciated as a customer. Didn’t get a military discount and left feeling disappointed
Always the best service and the fastest in and out times! Thanks again we are a Ford family!
I am very grateful to Ryan and his team, they were very efficient, thanks guys
Mossy Ford took us on short notice on a Monday am for LOF and checking a fuel problem, linked to bad diesel fuel and loss of power, similar in a diesel with DEF when you run low on DEF.........they did the work in about 2 hours and we were back on the road....very clean establishment, clean waiting facility including coffee bar espresso computerized gizmo!!!
I have had nothing but excellent service at Mossy Ford for the past year and a half with my F250. I had one diesel injector fail shortly after I bought the truck and they repaired it as quickly as FEDEX could get the part to them. I live quite aways from the dealership and so have to wait on service. They have always provided me an appointment and usually I'm on my way again within an hour and a half or two hours.
All of the service department employees at Mossy Ford exceed expectations. Trish, Mike, Andrew, and Kameron are excellent.
At first I was being batted between Parts and Service and ended up in Parts. This was for a 3G to 4G upgrade. Finally on my most recent call I was fortunate enough to talk to Frank in Service. He told me to bring the car in, which I did. He did all the paperwork and said that the part was on back order and being re-engineered. I was now officially in the queue for the upgrade. I don't think that I was in any queue prior to Frank taking care of it. I appreciate his professional service.
Great experience finally receiving my special ordered Bronco yesterday. Adam was very helpful with the financing to get the payment where I needed it to be.
So much less than what it was five years ago. The turnover of employees should be a clue. The service now demands days for diagnosis. They will not honor any rental coverage until the diagnosis is complete leaving you with days of no solution and no transportation. They no longer wash your vehicle after repairs, they no longer offer shuttle or covered Lyft rides. The professionalism and even language ability of initial service phone representatives is minimal. I am so disappointed and would never purchase a brand new vehicle from this dealership again. I invested so much to purchase my ... Read More DealerRater - Aug 17, 2022